Delete account and data

This page explains how to delete your user account for the app2dat app (provider: CADADAPT GmbH) and the data belonging to it, either entirely or in part.

Delete your account completely (in the app)

The quickest route is through the app itself. The deletion takes effect immediately.

1. Open app2dat and sign in.
2. Open the user menu in the top right corner.
3. Expand the Data security section.
4. Choose Delete account and confirm the notice.
5. We send a six-digit confirmation code to your registered email address. Enter that code.

Your account is then removed permanently and you are signed out. It cannot be restored.

Delete your account (without access to the app)

If you can no longer sign in, write to us from the email address registered with us: office [at] cadadapt.com with the subject “Delete account”. We will verify the request and delete the account within 30 days.

What is deleted

• Your user account including email address, password, signed-in devices and links to Google or Apple
• Your push notification registrations
• Every profile that belongs to you alone, including personal details (name, date of birth, address, phone number), images, documents, posts, messages, attendance records, groups and appointments
• Your stored automations, AI assistant conversations and consent records

What remains

• Profiles with other administrators (such as a club you run together with others) remain in place. Only the link to your account is removed.
• Invoices and payment records must be retained to meet statutory record-keeping obligations (in Austria currently seven years under section 132 BAO). They are deleted afterwards and are kept solely to meet that obligation.
• Messages other users have already received remain in their mailboxes.

If the deletion is refused

If you are the last administrator of a group that still has members, the app refuses the deletion and tells you so. In that case, hand the administration over to someone else or dissolve the group. You can then delete your account. This prevents clubs and their members from losing their data unintentionally.

Delete individual data (without giving up your account)

You do not have to delete your entire account in order to remove data:

• A single profile: open the profile, go to profile administration and choose Delete profile.
• Images, documents and posts: delete them directly at the respective entry.
• Groups: leave them via your membership.
• Alternatively, write to us at office [at] cadadapt.com and name the data to be removed. We will take care of it within 30 days.

Your rights

Independently of this, you have the rights granted by the General Data Protection Regulation, in particular the right to erasure (Article 17 GDPR). You can find more about this in our privacy policy.